Return and Refund Policy

At Lit Wears, we are committed to ensuring your complete satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, and we have created this comprehensive return and refund policy to make the process as seamless as possible.

Return Eligibility

We accept returns within 7 days of delivery for items that meet the following conditions:

Items must be unworn, unwashed, and in their original condition with all tags attached
Products must be returned in their original packaging
Items marked as final sale or clearance are not eligible for return
Custom or personalized items cannot be returned unless defective

How to Initiate a Return

To begin your return process, please follow these steps:

Contact our customer service team at litwearsstore@gmail.com with your order number and reason for return
Our team will provide you with a return authorization and detailed instructions
Securely package your item(s) with the original packaging materials
Ship the package to the address provided by our customer service team

Refund Process

Once we receive and inspect your returned item, we will process your refund according to the following timeline:

Inspection of returned items: 2-3 business days upon receipt
Refund processing: 5-7 business days after approval
Refunds will be issued to the original payment method used for purchase
Shipping costs are non-refundable unless the return is due to our error or a defective product

Exchanges

We are happy to facilitate exchanges for different sizes or colors, subject to availability. Please contact our customer service team to arrange an exchange. If your preferred item is unavailable, we will process a full refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at litwearsstore@gmail.com with photos of the damage. We will arrange for a replacement or full refund, including shipping costs, at no additional charge to you.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service to ensure your return reaches us safely.